Refund and Return Policy

Effective Date: July 7, 2026

1. Overview

At Apex Home Wellness, we want you to feel confident when purchasing a sauna for your home. Because many of our products are manufactured to order and shipped directly from our manufacturing partners, returns and refunds differ from those of traditional retail purchases. Please review this policy carefully before placing your order.

2. Order Cancellations

Before Shipment

Orders may be canceled for a full refund if they have not yet entered production or shipped from the manufacturer.

After Shipment

Once an order has shipped, it may no longer be eligible for cancellation. If your order has already left the manufacturer’s facility, any return request will be handled in accordance with the manufacturer’s return policy and the guidelines below.

3. Return Eligibility

Because many of our products are large freight-delivered items, return eligibility varies depending on the manufacturer and product.

To be considered for a return:

  • The product must be unused and unassembled.
  • The product must be returned in its original packaging.
  • Proof of purchase is required.
  • A return authorization must be obtained from Apex Home Wellness before any product is returned.

Unauthorized returns may be refused by the manufacturer.

4. Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. If your return is approved, we’ll provide complete return instructions.

Please do not return any product without prior authorization.

5. Return Shipping

Unless the return is the result of shipping damage, a manufacturer’s defect, or our error, customers are responsible for return shipping costs. Because many products require freight transportation, return shipping costs may be significant. Any applicable restocking fees imposed by the manufacturer will be communicated before the return is finalized.

6. Damaged or Defective Products

Please inspect your shipment immediately upon delivery.

If your order arrives damaged or defective:

  • Photograph the packaging and product before unpacking whenever possible.
  • Note any visible damage on the freight carrier’s delivery receipt if applicable.
  • Contact us as soon as possible after delivery.

We’ll work directly with the manufacturer and freight carrier to resolve the issue as quickly as possible through replacement parts, product replacement, repair, or another appropriate solution.

7. Incorrect Product Received

If you receive the wrong product, please contact us immediately. We’ll coordinate with the manufacturer to arrange return shipping, replacement, or another appropriate resolution at no additional cost to you.

8. Lost Shipments

If your shipment appears to be lost or significantly delayed, please contact us. We’ll work directly with the freight carrier and manufacturer to investigate the shipment and determine the appropriate resolution.

9. Refunds

Once an approved return has been received and inspected by the manufacturer, any eligible refund will be processed to the original payment method. Processing times vary depending on your financial institution and may take several business days after the refund has been issued.

10. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Custom-built or made-to-order products
  • Personalized products
  • Products that have been assembled or installed
  • Products that have been used
  • Products returned without authorization

Manufacturer-specific restrictions may also apply.

11. Exchanges

Because many products are shipped directly from the manufacturer, exchanges are handled on a case-by-case basis. If you’re interested in exchanging a product, please contact us before placing a new order.

12. Manufacturer Policies

Many of the products sold by Apex Home Wellness are covered by individual manufacturer return policies and warranty programs. Where manufacturer policies differ from this general policy, the manufacturer’s policy may apply. If you have questions about a specific product before purchasing, we’re happy to help explain the applicable return process.

13. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any revisions will become effective immediately upon posting this page with an updated Effective Date.

Questions?

Purchasing a sauna is a significant investment, and we want you to feel confident before placing your order. If you have questions about returns, cancellations, warranty coverage, or the delivery process, we’re happy to help.

Apex Home Wellness

Email: support@apexhomewellness.com (replace with your actual support email if different)

Website: apexhomewellness.com