Shipping Policy

Effective Date: July 7, 2026

1. Overview

At Apex Home Wellness, we work with trusted manufacturers and freight carriers to deliver premium saunas safely and efficiently.

Because many of our products are custom-built or shipped directly from the manufacturer, shipping timelines may vary depending on product availability, manufacturing schedules, and your delivery location.

Our goal is to provide a smooth delivery experience from the time your order is placed until your sauna arrives at your home.

2. Shipping Locations

We currently ship throughout the contiguous United States.

At this time, we do not offer shipping to:

  • Alaska
  • Hawaii
  • U.S. Territories
  • International destinations

If you’re unsure whether we can deliver to your location, please contact us before placing your order.

3. Shipping Costs

Shipping costs vary depending on the manufacturer, product size, destination, and delivery requirements.

When applicable:

  • Shipping charges will be displayed during checkout.
  • Some products may qualify for free shipping.
  • Any applicable delivery fees will always be shown before your order is finalized.

There are no hidden shipping fees.

4. Order Processing

After your order is placed:

  • Your order is reviewed and confirmed.
  • The manufacturer prepares your sauna for shipment.
  • Once your order ships, you’ll receive tracking information when available.

Processing times vary by manufacturer and product availability.

5. Delivery Time

Delivery estimates vary depending on the manufacturer and your location. Most orders arrive within 2–6 weeks, although certain products may require additional manufacturing time.

Please note that shipping estimates are not guaranteed and may be affected by:

  • Weather
  • Carrier delays
  • Manufacturer production schedules
  • Freight network conditions
  • Holidays

6. Freight Delivery

Because most saunas are large, heavy items, they are delivered by freight carrier rather than standard parcel services.

Many deliveries require:

  • A scheduled delivery appointment
  • An adult (18+) present to accept delivery
  • A signature upon arrival

Please ensure the delivery location is accessible for a freight truck. Additional delivery services, such as inside delivery, white glove delivery, or assembly, may be available for certain products and manufacturers.

7. Inspecting Your Delivery

Please inspect your shipment carefully before signing for delivery.

If you notice:

  • Visible damage
  • Missing boxes
  • Damaged packaging

Please:

  • Note the damage on the delivery receipt whenever possible.
  • Take photographs before unpacking.
  • Contact us as soon as possible.

Prompt reporting helps us work with the manufacturer and freight carrier to resolve the issue quickly.

8. Tracking Your Order

When tracking information is available, we’ll send you:

  • Your tracking number
  • Carrier information
  • Shipment updates

If you have questions about your shipment, we’re always happy to help.

9. Delivery Delays

While we work closely with our manufacturing partners and shipping carriers, delays occasionally occur. If your shipment is delayed, we’ll help coordinate with the manufacturer or freight carrier and keep you informed throughout the process.

10. Incorrect Shipping Information

Please review your shipping address carefully before placing your order. Apex Home Wellness is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

11. Returns

Return eligibility varies by manufacturer and product. Please review our Return & Refund Policy for complete details regarding:

  • Return eligibility
  • Manufacturer-specific requirements
  • Restocking fees (if applicable)
  • Refund processing

12. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our business or shipping practices. Any revisions will be posted on this page with an updated Effective Date.

Questions?

If you have any questions about shipping, delivery, or your order, we’re happy to help.

Apex Home Wellness

Email: support@apexhomewellness.com (replace with your actual support email if different)

Website: apexhomewellness.com